PTG Gaming Privacy Policy – How We Handle Your Data

1Introduction

PTG Gaming operates ptggaming.net as an online gaming platform serving players in the Philippines. This Privacy Policy describes how we collect, use, store, and protect personal information submitted by users of the platform. It applies to all registered members and visitors to ptggaming.net.

By accessing the platform and creating an account, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described here. This policy should be read alongside the Terms and Conditions.

2Information We Collect

PTG Gaming collects personal information in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification)
• Email address and mobile number
• Home address (city, province, Philippines)
• Government-issued identification documents (for KYC verification)
• Payment account details for withdrawal processing (e.g., GCash number, Maya account, or Philippine bank account number)

Information collected automatically:

• IP address and approximate geographic location
• Device type, browser version, and operating system
• Session data including login times and session duration
• Pages visited and features used within the platform
• Cookie and tracking data as described in Section 6

3How We Use Your Information

PTG Gaming uses your personal information only for the purposes it was collected for. These purposes are:

• To create and manage your account on the platform
• To verify your identity and age as required for online gaming participation
• To process deposits and withdrawals in Philippine Peso through local payment channels
• To send account-related communications including OTP verification codes, transaction confirmations, and security alerts
• To detect and prevent fraudulent activity, account abuse, and prohibited conduct
• To comply with applicable legal and regulatory requirements
• To improve platform performance, features, and user experience based on usage patterns

4Data Sharing and Disclosure

PTG Gaming does not sell, rent, or trade your personal information to third parties. Your data may be shared only in the following limited circumstances:

• Payment processors: Your payment account details are shared with the local payment service providers required to process your deposit or withdrawal in PHP. This includes e-wallet and banking partners operating in the Philippines.
• Identity verification services: KYC documents may be processed by third-party identity verification providers operating under data processing agreements with PTG Gaming.
• Legal compliance: PTG Gaming may disclose personal information if required by Philippine law, court order, or government authority.
• Fraud prevention: In cases of suspected fraud or account abuse, relevant data may be shared with fraud prevention partners or law enforcement as required.

5Data Security

PTG Gaming implements multiple layers of security to protect your personal information. These include:

• SSL (Secure Sockets Layer) encryption across all platform pages and connections
• OTP (One-Time Password) verification for login and sensitive account actions
• Encrypted storage for sensitive personal and payment data
• Access controls that limit employee access to personal data on a need-to-know basis
• Continuous monitoring for unusual account activity and potential security breaches

While PTG Gaming takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials secure. If you suspect that your account has been compromised, contact support immediately.

6Cookies and Tracking

PTG Gaming uses cookies — small text files stored on your device — to operate the platform effectively. Cookies are used for the following purposes:

• Session cookies: Keep you logged in during an active session. These expire when you close your browser.
• Functional cookies: Remember your platform preferences such as language and layout settings.
• Analytics cookies: Collect anonymised data about how pages and features are used. This helps us improve the platform for Filipino players.

Cookies on PTG Gaming do not store your passwords, payment account numbers, or government ID information. You can configure your browser to block or delete cookies, but doing so may affect the functionality of the platform, including the ability to stay logged in.

7Data Retention

PTG Gaming retains your personal information for as long as your account is active and for a reasonable period thereafter as required for legal, fraud prevention, and audit purposes. Specific retention periods include:

• Account registration data is retained for the lifetime of your account and for a minimum period after closure as required by applicable rules.
• KYC documentation is retained for a minimum period as required for compliance and anti-fraud purposes.
• Transaction records are retained for the period required by applicable financial recordkeeping requirements.

When data is no longer required for its original purpose and retention period has lapsed, it is securely deleted or anonymised.

8Your Rights

As a PTG Gaming player, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data PTG Gaming holds about you.
• Right to correction: You may request that inaccurate or outdated personal information be corrected.
• Right to deletion: You may request deletion of your personal data where permitted. Note that some data may need to be retained for legal or compliance reasons even after account closure.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, contact PTG Gaming support using the email address listed on this platform. We will respond to verified requests within a reasonable timeframe.

9Changes to This Policy

PTG Gaming reserves the right to update this Privacy Policy at any time. When updates are made, the revised policy will be posted on this page with a new effective date. Players will be notified of material changes through the contact information associated with their account.

Continued use of the PTG Gaming platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform.

10Contact Us

If you have any questions about this Privacy Policy, how your personal data is handled, or if you wish to exercise your data rights, please contact the PTG Gaming support team through the email address listed on this website. For general questions about the platform, visit the FAQ page.

PTG Gaming takes privacy enquiries seriously and will respond to all verified requests promptly.